Donald A. Marchand


  

Published Work

Donald Marchand has authored several recent books contributing significantly to the optimization of information capabilities for competitive advantage.

Making the Invisible Visible–How Companies Win
with the Right Information, People, and IT

Donald A. Marchand, William J. Kettinger,
and John D. Rollins
John Wiley & Sons Ltd
London, March 2001

To Order: www.amazon.com
To read Chapter One: click here

    

This book has also been translated into Arabic by
Obeikan Publishers
Riyahd, Saudi Arabia, 2004
ISBN: 9960-40-332-7 

   

 

Information Orientation (IO): 
The Link to Business Performance

Donald A. Marchand, William J. Kettinger, 
and John D. Rollins 
Oxford University Press
ISBN 0-19-924067-1  (Hardcover)
ISBN 0-19-925221-1 (Paperback)
ondon, January 2001

To Order: www.amazon.com

Competing with Information
A Manager's Guide to Creating 
Business Value with Information Content
 
Edited by Donald A. Marchand 
ISBN 0-471-89969-0 
John Wiley & Sons Ltd 
London, June 2000

To Order: www.amazon.com

Financial Times—Mastering Information Management,
Complete MBA Companion in Information Management

Edited by Donald A. Marchand,
Thomas H. Davenport, and Tim Dixon
ISBN 0-273-64352-5
FT Prentice Hall, London 2000

To Order: www.amazon.com

  

Dominando a Gestão da Informaçã

Portuguese translation of: Financial Times—Mastering Information Management, Complete MBA Companion in Information Management
Edited by Donald A. Marchand, Thomas H. Davenport, and Tim Dixon
ISBN 85-363-0300-X
Bookman Brazil, 2004

INFOTRENDS-Profiting From Your Information Resources
Donald A. Marchand and Forest W. Horton, Jr.
 (New York: John Wiley & Sons, 1986). 
NOTE: Chapter excerpts from this book are reprinted in: 
  - Computerworld, May 26, 1986, 
  - Government Computer News, August 29, 1986, and 
  - Spectrum, (published by the Society for Information Management, Fall, 1986).
NOTE: This book has been translated into Dutch and Japanese by the following publishers: 
  - De Management Bibliotheek, Amsterdam, 1989, and 
  - Ohmsha, Ltd. Tokyo, Japan, 1989.

 

The Politics of Technology Assessment
David M. O'Brien and Donald A. Marchand, eds.
 (Lexington, MA: Lexington Books, 1982).

Information Management in Public Administration
Forest W. Horton and Donald A. Marchand, eds.
(Arlington, VA: Information Resources Press, 1982)
with a foreword by the Honorable Frank Horton, 
Member, House of Representatives and 
Former Chairman, Commission on Federal Paperwork, U.S. Congress.

The Politics of Privacy. Computers and Criminal Justice Records
Donald A. Marchand
(Washington, DC: Information Resources Press, 1980), 
with a foreword by Alan F. Westin, Professor Public Law and Government, Columbia University.

Magazine Articles, Journal Articles and Book Chapters:

Insights@IMD
Digital Business Transformation
No 41, 2014
Donald A. Marchand

Perspectives for Managers
Digital transformation: Where is your company on the journey?
No. 187, May 2014
Michael Wade and Donald A. Marchand

The European Business Review
Leadership mindsets for IT success
March-April 2014
Donald A. Marchand and Joe Peppard

Global Focus
The Case for Inspiration
Vol. 08, No. 3, 2014
Donald Marchand and Anna Moncef

The Jakarta Post
Preparing for your digital transformation : understanding the power of technology AMPS in organizational change
February 8, 2014
Michael Wade and Donald Marchand

Tomorrow's Challenges
Are you prepared for your digital transformation? : understanding the power of technology AMPS in organizational change
January 2014
Michael Wade and Donald Marchand

Harvard Business Review’s Insight Center publication – Reinventing Corporate IT
Avoiding the Schizophrenic IT Organization
January, 2014
Donald A. Marchand and Joe Peppard

FINWEEK
Avoiding the schizophrenic IT organization
August 22, 2013, pp. 40-41
Donald A. Marchand and Joe Peppard

MIS Quarterly Executive Journal
Leveraging CIO expertise to create social value: Novartis’ SMS for Life Initiative
March 2013, Vol. 12, No. 1, pp. 37-47
Donald A. Marchand and Jim Barrington

SIEMENS Industry Journal
Human cognitive abilities will always be indispensable
Issue 2, 2013, page 16
Featured Interview with Donald A Marchand

Financial Times
Applying expertise to a new field
January 29, 2013, page 3
Case Study by Donald A. Marchand

Harvard Business Review
Why IT Fumbles Analytics
January - February, 2013
Donald A. Marchand and Joe Peppard

Society for Information Management (SIM) Paper Awards – First place
The Novartis’ SMS for Life Project: How the CIO Can Generate Innovative and Sustainable Value in the Communities the Company Serves
August 31, 2012, 21 pages
Donald A. Marchand and Jim Barrington

The Financial Express
New Delhi, India
No more hiding for CIOs
April 23, 2012, page 6 by Donald A. Marchand

MIS Quarterly Executive
CIO and Business Executive Leadership Approaches to Establishing a Company –Wide Information Orientation
Volume 10, No. 4, Dec. 2011, pp. 1-18
William J. Kettinger, Chen Zhang and Donald A. Marchand

GARTNER Executive Programs
Empowering the enterprise with a culture of transparency
Interview with Professor Donald Marchand: by Michael Smith, Richard Hunter and Ken McGee, September 7, 2011, 3 pages

SISTEMAS Magazine of the Columbian –Association for Information Systems (ACIS)
Information Orientation (IO): how effective information use drives business performance
Magazine of the Columbian –Association for Information Systems (ACIS)
No. 120, September 2011, pp. 75-84, by Donald A. Marchand and William J. Kettinger

CSA World
The currency for world events is the information about them
The Journal for Business Leaders
Autumn 2011, page 3 by Donald A. Marchand

Wall Street Journal
Making Sense of IT All: Getting Knowledge From Information
US Edition On-Line, Tech Section
Monday, April 25, 2011 by Michael Totty

Health, Business in Africa
How an SMS can save a life: Lessons from Novartis
Donald A. Marchand, 2011, page 33

Information Systems Journal (ISJ)
Information Management Practices (IMP) from the senior managers perspective: an investigation of an IMP construct and its measurement
Volume 21, pages 385-406, 2011
William J. Kettinger and Donald A. Marchand

MIS Quarterly Executive
Designing Enterprise IT Architectures to Optimize Flexibility and Standardization in Global Business
Vol. 9 No 2, June 2010
William J, Kettinger, Donald A. Marchand and Joshua M. Davis

IMD Perspectives for Managers
Leadership through Collaboration and Harmony: How to Lead without Formal Authority
No. 180, November 2009
Donald A. Marchand, Professor
Strategy and Information Management
IMD International
Lausanne, Switzerland

To order copies contact*: info@marchandManagement.com

IMD Perspectives for Managers
Using Information to Create Value Efficiently
No. 179, November 2009
Donald A. Marchand, Professor
Strategy and Information Management
IMD International
Lausanne, Switzerland

To order copies contact*: info@marchandManagement.com

IMD Perspectives for Managers
The Chief Information Officer – Achieving Credibility, Relevance and Business Impact
No. 164, October 2008
Donald A. Marchand, Professor
Strategy and Information Management
IMD International
Lausanne, Switzerland

To order copies contact*: info@marchandManagement.com

Leading in the Top Team – The CXO Challenge
Editor: Preston Bottger
(Cambridge University Press, 2008
"The Chief Information Officer – Achieving credibility, relevance and business impact"
Donald A. Marchand, IMD Faculty

Electronic Commerce: Concepts, Methodologies, Tools and Application
Editor: Ann Becker
(Information Science Reference, Hershey, PA 2008)
Volume 1, Chapter 6
"Leveraging What Your Company Really Knows: A Process View of Strategic Intelligence"
Donald A. Marchand with Amy Hykes

Harvard Business Review (Chinese edition)
Reaping the Business Value of IT
December 2007
Professors Donald A. Marchand and Winter Nie

Peking University Review
Realizing IT Value: A Shared Responsibility of Senior Managers and the CIO
December 2007
Donald A. Marchand

Hong Kong Economic Journal
Six Lessons from Ping An Insurance
December 2007
Professors Donald A. Marchand and Winter Nie

CAPCO Institute Journal of Financial Transformation
The making of an insurance giant: a mature western industry ‘new in China’
December 2007
Professors Donald A. Marchand and Winter Nie

Managing Complexity in Global Organisations
Editors: Ulrich Steger, Wolfgang Amann & Martha Maznevski
 (John Wiley & Sons May 2007)
"The Role of Information in Creating Value Efficiently"
Donald A. Marchand, IMD Faculty

Managing Strategic Intelligence
Author: Mark Xu 
(IGI Publishing - IGI Global May, 2007)
"Leveraging What Your Company Really Knows: A Process View of Strategic Intelligence"
Donald A. Marchand and Amy Hykes

 

IMD Perspectives for ManagersIMD Perspectives for Managers
Realizing IT Value: A Shared Responsibility between Senior Managers and the CIO
No. 147, May 2007
Donald A. Marchand, Professor
Strategy and Information Management
IMD International
Lausanne, Switzerland

To order copies contact*: info@marchandManagement.com

 

IMD Perspectives for ManagersThe Smart Manager
Apr. 07 - May 07, Vol.6, Issue 3
Designed to Fail
Donald A. Marchand & Amy Hykes

 

 

IMD Perspectives for ManagersIMD Perspectives for Managers
The Making of an Insurance Giant
No. 143, April 2007
Donald A. Marchand, Professor & Winter Nie, Professors
IMD International
Lausanne, Switzerland

 

Comités Executifs
Editors: Frank Bournois, Jérome Duval-Hamel, Sylvie Roussillon & Jean-Louis Scaringella 
(Groupe Eyrolles, February 2007)
"Le mauvais usage de l'information""
Donald A. Marchand

IMD Perspectives for ManagersIMD Perspectives for Managers
Designed to Fail: Why IT-Enabled Business Projects Underachieve
No. 138, October 2006
Donald A. Marchand, Professor
Strategy and Information Management
IMD International
Lausanne, Switzerland

To order copies contact*: info@marchandManagement.com

 

IMD Perspectives for ManagersIMD Perspectives for Managers
Customer Relationship Management:  
Challenging the Myth

No. 131, February 2006
Donald A. Marchand, Professor
Strategy and Information Management
IMD International
Lausanne, Switzerland

To order copies contact*: info@marchandManagement.com

Mastering Executive Education: How to Combine Content with Context and Emotion
The IMD Guide
Editors: Paul Strebel & Tracey Keys (FT Prentice Hall/Pearson Education, September 2005)
"Teaching general managers about the business value of IT: Making the invisible"
Donald A. Marchand, IMD Faculty

Business Ethics - Perspectives and Cases
Author: K Suresh (The ICFAI University Press - Management Series Hyderabad, India, May 2005)
"Use and abuse of Company Information"
Donald A. Marchand

The Smart Manager
Feb - Mar 05, Vol.4, Issue 2
Competing through Information Management and Technology
Donald A. Marchand

The Smart Manager
Dec. 04 - Jan. 05, Vol. 1, Issue 1
Use and Abuse of Company Information
Donald A. Marchand

IMD Perspectives for ManagersIMD Perspectives for Managers
Reaping the business value of IT:  
Focus on usage, not just deployment, 
to optimize payback

No. 114, November 2004
Donald A. Marchand, Professor
Strategy and Information Management
IMD International
Lausanne, Switzerland

To order copies contact*: info@marchandManagement.com

CSA World
The Journal for Business Leaders

Volume 11, Issue 1, 2004
Irreversible Trends That Will Change Your Status Quo
Donald A. Marchand

 

CAPCO - Journal of Financial Transformation, Vol 11
August 2004
Extracting the business value of IT: It is usage, not just deployment that counts!
Donald A. Marchand, Professor
Strategy and Information Management IMD International
Chairman and President of enterpriseIQ®.
 

 

Gartner EXP CIO Signature
June 2004
From Value to Advantage: Exploiting Information
Section 3. Information Orientation: The gap between competitive value and competitive advantage

 
 

Handbook of Global Management: A Guide to Managing Complexity
Edited by Henry W. Lane, Martha L. Maznevski, Mark E. Mendenhall and Jeanne McNett (Oxford, UK: Blackwell Publishing Ltd. 2004)
"Seeking Global Advantage with Information Management and Information Technology Capabilities"
Donald A. Marchand

Managing Complex Mergers
Edited by Piero Morosini and Ulrich Steger (London, UK: FT Prentice Hall, 2003)
"Measuring, valuing and managing information, people and IT capabilities: Pre and post global M&A"
Donald A. Marchand, IMD Faculty

Q1 da Construcâo
Edicâo no 67-12a 18/11/2003
A TI Como Um Praceiro de Negócios
Rafael Barreto, SuperObra.com

CIO
7-8 2003
Klare Signale Fürs Management
(Clear Signals for Management)
Group CIO Peter Sany discusses the use of the Information Orientation (IO) model at Novartis.

Governing
August 2003
The Missing Link
Thomas R. Davies SVP, Current Analysis, discusses Information Orientation (IO) in his technology column.

 

HSM Management
38 maio - junho 2003
Cimento e estratégia
(Information management and technology practices at CEMEX: 
Published in Brazil in Portuguese.)

 

 

Gestion de Negocios
Mayo/Junio 2003. Volumen 3 Nro 3
Con la solidez de cemento
Rebecca Chung, Katarina Paddack and Donald A. Marchand, IMD
(Information management and technology practices at CEMEX: 
Published in Mexico and Argentina in Spanish and Brazil in Portuguese.)
 

The CAPCO Institute Journal of Financial Transformation
March 2003
Lessons from the Dark Side of Information Use
The Impact on People, Values and Company Performance
Donald A. Marchand, Professor
Strategy and Information Management IMD International
Chairman and President of enterpriseIQ®.

FT Mastering Leadership
Part Five, Friday, November 29, 2002
On the Dark Side
Donald A. Marchand
Companies that use information effectively outperform companies that habitually manipulate data.  It is up to the managers to foster a culture where information integrity is paramount.

IMD Perspectives for ManagersIMD Perspectives for Managers
Lessons from the Dark Side of Information Use
The Impact on People, Values and Company Performance
No. 96, November 2002
Donald A. Marchand, Professor
Strategy and Information Management
IMD International
Lausanne, Switzerland

To order copies contact: info@marchandManagement.com

International Chamber of Commerce (UK) Members Handbook,
Is your companyeffective in using information,
Donald A. Marchand, IMD. 

Essentials of Management Information Systems,
 5th Edition, by Kenneth and Jane Laudon (New York, USA: Prentice-Hall, 2002).
"IMD Case GM 1036: SkandiaBanken: Developing Information Capabilities for an Effective e-Business Strategy",
Donald A. Marchand and Katarina Paddack. 

European Business Forum
Issue 8, Winter 2001/02
Donald A. Marchand
Good IT practices, information management practices, and information behaviors and values are three distinct capabilities. But having one of them is not enough. The best performing companies are likely to have an 'Information Orientation' comprising all three.

YRITYSTALOUS
1/2001
Tieto-Osaamisen Merkitys Yritykselle
Donald A. Marchand on strategian ja tietojohtamisen professori.  Hän myös johtaa yritystä nimeltä enterpriseIQ®, joka on erikoistunut mittaanmaan informaation ja tiedon käytön tehokkuutta.

Capital Humano
No 150 - Diciembre de 2001
Tras el desplome de los mercados tecnológicos: Vea, compare y gestione las habilidades de la información
Donald A. Marchand, es profesor de Estrategia y Gestión de la Información del IMD

The CAPCO Institute Journal of Financial Transformation
July 2001
Back to Basics: See, Measure, and Manage Information Capabilities
Donald A. Marchand, Professor
Strategy and Information Management IMD International
Chairman and President of enterpriseIQ®

IMD Perspectives for ManagersIMD Perspectives for Managers
After the e-Business Shakeout
Back to Basics: See, Measure, and Manage Information Capabilities
No. 82, May 2001
Donald A. Marchand, Professor
Strategy and Information Management
IMD International
Lausanne, Switzerland

To order copies contact: info@marchandManagement.com

  

Massachusetts Institute of Technology, SLOAN Management Review,
 Information orientation: People, Technology, and the Bottom Line
Summer 2000

 

Harvard Deusto Business Review,
No95, March/April 2000.
Gestion y tecnologia: un desafio para la alta direccion
,
Donald A. Marchand. 

Process Think: Winning Perspectives for Business Change in the Information Age,
Chapter 10, (Harrisburg, USA: IDEA Group Publishing, 2000).
"The New Waves of Business Process Redesign and IT in Demand/Supply Chain Management: Hard Choices for Senior Managers",
Edited by Donald A. Marchand, V. Grover and W.J. Kettinger.

Focused Energy - Mastering Bottom-Up Organization,
"Using Information to Channel Human Energy", in  Chapter 13 (London and New York: John Wiley & Sons, 2000) pp. 177-195., Donald A. Marchand,
Edited by Paul Strebel 

Financial Times - Mastering Information Management, Part Ten: Innovation and the Learning Organisation, April 5, 1999, pp. 2-3.
"Hard IM choices for senior managers",
Donald A. Marchand. 

Financial Times - Mastering Information Management, Part Six: Knowledge Management
March 8, 1999, pp. 2-3.
"Is KM just good information management?
", Reprinted in National Post (Canada), September 2001.
Thomas H. Davenport and Donald A. Marchand. 

Financial Times - Mastering Information Management, Part Four: The Smarter Supply Chain, February 22, 1999, pp. 12-13.
"How to keep up with the hypercompetition",
Donald A. Marchand. 

Financial Times - Mastering Information Management, Part One: Improving Company Performance, February 1, 1999, pp. 6-7,
"Company performance and IM: the view from the top"
Donald A. Marchand.

Knowing Firms: Understanding, Managing and Measuring Knowledge,
edited by Georg von Krogh, Johan Roos and Dirk Kleine (Sage Publications, London 1998), pp. 253-268,
"Competing with Intellectual Capital", Chapter 11,
Donald A. Marchand.

Mastering Global Business
Edited by Tim Dickson and George Bickerstaffe (Financial Times Pitman Publishing, London, 1998), pp. 91-96.
 "Balancing flexibility and global IT",
Donald A. Marchand,
NOTE: This book was translated into Chinese by the China Social Science Publishing in Beijing (2002).

The Complete MBA Companion 
Edited by T. Dickson & G. Bickerstaffe, (Pitman Publishing, Lanham, Maryland, 1997), pp. 346-350, pp. 351-356, pp. 360-364.
"Managing Strategic Intelligence"; "What is your company's information culture"; "The information infrastructure: promises & realities",
Donald A. Marchand.

Financial Times Mastering Management Series, The Reader,  
No. 6, November 1997, pp. 18-22,
"Competing with Information: A Diagnostic for Managers"
Donald A. Marchand.

Financial Times Mastering Management Series, The Reader,
No. 3, July/August 1997, pp. 7-12.
"Competing with Information: Know What You Want",
Donald A. Marchand.

RSA Journal, Vol. CXLV, No. 5481, July 1997, pp. 61-64.
"Managing the 'I' in IT: Creating business value with information and technology"
Donald A. Marchand.

Financial Times Mastering Management
Edited by T. Dickson & G. Bickerstaffe, (Pitman Publishing, London, 1997), pp. 346-350, pp. 351-356, pp. 360-364.
"Managing Strategic Intelligence"; "What is your company's information culture?"; "The information infrastructure: promises & realities",
Donald A. Marchand.

IMD Case POM 158 Revised For Publication in "Information Technology for Management",
By Efraim Turban, Ephraim McLean and James Wetherbe (New York: John Wiley and Sons, 1996), pp. 787-792.
"Digital Equipment Corporation International (Europe): Fitting Information Technology Architecture to Competitive Restructuring--Going Local and Global",
Kimberly A. Bechler and Donald A. Marchand. 

Business Process Change: Concepts, Methods and Technologies,
Edited by Varun Grover and William J. Kettinger (Harrisburg, PA: IDEA Group Publishing, 1995) pp. 34-56.
"Business Process Redesign: Harmonizing People, Information and Technology"
Donald A. Marchand and Michael J. Stanford.

PREVISION Magazine of the Japan Management Association Research Institute,
(January 1995), pp. 1-12.
"Is Re-engineering the Answer to Japan's White-Collar Productivity Crisis?"
Donald A. Marchand.

* These hyperlinks are to third-party websites and therefore their availability cannot be guaranteed.

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